Exchanges and Returns

We stand behind our products 100%! We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@carnesnatural.com or 700-888-66 with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via email or phone, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

- To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not returnable.

    Refunds (if applicable) 

    Refunds are only made on a Gift Card. Once your return has been received and inspectedwe will send you an email to notify you that we have received your returned item and the corresponding amount will be credited to a Gift Card with an expiry date of three months from the date of issue, and will be sent to you by email.

    Exchanges (if applicable) 

    We only replace items if they are defected or damaged during the shipping process. If you need to exchange it for the same item, send us an email at info@carnesnatural.com and send your item to: Carnés Natural, 9B Zinonos Kitieos, Strovolos, 2064 Nicosia, Cyprus.

    To return your product, you should mail your product to: Carnés Natural, 9B Zinonos Kitieos, Strovolos, 2064 Nicosia, Cyprus

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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