Shipping & Delivery

Dry Products

All dry products do NOT have a minimum order requirement and are delivered in 1-2 business days with AKIS Express.

There is a flat rate shipping fee of €3.00 or €4.50 on all orders under €65 and FREE SHIPPING on orders €65 and above. So go ahead and make your pet HAPPY by adding that extra bag of treats to your order - you'll save the shipping cost!

Akis Express - Point to Point (P2P) - €3.00

Your order is shipped with GAP Akis Express to one of the 100 GAP Akis Express locations. The point selection is determined based on the closest point to the postal code you stated. If you would prefer a specific pick-up location, please leave a note on 'cart page' at 'special delivery instructions' section or notify us immediately by calling 700-888-66.

See all the points here: GAP Akis Express Store Locator

Akis Express - Point to Door (P2D) - €4.50

Your order is shipped with GAP Akis Express right to your door.

The costs for GAP Akis Express delivery are based on a package up to 5kg. Packages more than 5kg will be charge extra €1.00 per kilo.

Frozen Raw Products

It's very important to us that fresh and raw feeding is convenient as possible. That's why having weekly deliveries makes it more affordable for our customers.

Wanting to ensure the high quality of our raw food products and make sure that there is no temperature of even packaging damage, we DO NOT deliver in ice cooler bags. Carnés Natural deliveries will be made in one of our temperature controlled vehicle’s ALWAYS at -15°C to your door.

Delivery days are city dependant. Frozen Items are not eligible for Free Shipping. Minimum order €20 to qualify for delivery.
Acceptable orders: 1 day earlier | Delivery time range: 10:00 - 16:00

Nicosia District: Every Monday - Wednesday - Thursday
Larnaca District: Every Wednesday
Limassol District: Every Friday
Paphos District: Twice a month on Tuesdays
Famagusta District: Every Wednesday

Please check our Delivery Calendar before placing an order

What Happens When I've Placed My Order?

Upon receiving your order, you will receive an email confirmation.
We will then pick your order and have it ready for your delivery day.
The day of delivery you will receive an email or text with shipping confirmation.
Please be in to take your delivery. If you aren't available when your parcel is delivered, the delivery driver will leave a note with instructions on how to pick it up.

We reserve the right to hold onto to orders if needed due to weather, or waiting for stock to arrive.

Bank Holidays

A working day is Monday to Friday, excluding bank holidays. Orders will not be dispatched or delivered on bank holidays. In these cases, orders will be dispatched on the next working day.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@carnesnatural.com or 700-888-66.