Shipping & Delivery

It's very important to us that fresh and raw feeding is convenient as possible. That's why having weekly deliveries makes it more affordable for our customers.

• Minimum order €20 to qualify for delivery
• FREE delivery on orders of €65 and above
• Possibility of deliveries during the evening

There are three options for picking up your products, which our system preselect depending on the type of products you want to order:

1. Store Pickup
2. GAP Akis Express
3. Carnés Natural Delivery

* All raw food products are delivered ONLY via Carnés Natural Delivery.

 What Happens When I've Placed My Order?

• Upon receiving your order, you will receive an email confirmation.
• We will then pick your order and have it ready for your delivery day (which you can see below).
• The day of delivery you will receive an email or text with shipping confirmation.
• Please be in to take your delivery. If you aren't available when your parcel is delivered, the delivery driver will leave a note with instructions on how to pick it up.

Store Pickup

You can place your order and pick up your items from our store in Nicosia.

GAP Akis Express

Akis Express - Point to Point (P2P)
 
Your order is shipped with GAP Akis Express to one of the 100 GAP Akis Express locations. The point selection is determined based on the closest point to the postal code you stated. If you would prefer a specific pick-up location, please leave a note on 'cart page' at 'special delivery instructions' section or notify us immediately by calling 700-888-66.

See all the points here: GAP Akis Express Store Locator

Akis Express - Point to Door (P2D)

Your order is shipped with GAP Akis Express right to your door. 

Carnés Natural Delivery

Carnés Delivery - Point to Door (P2D)

Wanting to ensure the high quality of our raw food products and make sure that there is no temperature of even packaging damage, we DO NOT deliver in ice cooler bags or via courier. Carnés Natural deliveries will be made in one of our temperature controlled vehicle’s ALWAYS at -15°C to your door.

Delivery days are city dependant. For deliveries we need a full working day before the order is processed and we use a route planner which calculates the most efficient route for us. This means:

Monday:

Nicosia District

Orders have to be placed before 6PM on Sunday.

Tuesday:

Limassol District 

Orders have to be placed before 6PM on Sunday.

Wednesday: 

Larnaca - Famagusta District 

Orders have to be placed before 6PM on Monday.

Thursday:

Nicosia District

Orders have to be placed before 6PM on Tuesday.

Friday:

Limassol - Paphos District 

Orders have to be placed before 6PM on Wednesday.

Knowing that everyone's schedules are different and wanting to give everyone the opportunity to order, we created three Time Zones for our deliveries.

Time Zone 1: 11:00 - 14:00
Time Zone 2: 14:00 - 17:00
Time Zone 3: 17:00 - 19:00

Please be in to receive your order.

Shipping rates & delivery estimates

(P2P) = Point to Point, (P2D) = Point to Door

The costs for GAP Akis Express delivery are based on a package up to 5kg. Packages more than 5kg will be charge extra €1.00 per kilo.

We reserve the right to hold onto to orders if needed due to weather, or waiting for stock to arrive.

Bank Holidays

A working day is Monday to Friday, excluding bank holidays. Orders will not be dispatched or delivered on bank holidays. In these cases, orders will be dispatched on the next working day.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@carnesnatural.com or 700-888-66.